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Faq

📘 AMPSOS - Frequently Asked Questions (FAQ)

 

Q: What devices can AMPSOS power?

A: Laptops (MacBook Pro 16"), drones, DSLR cameras, iPads, phones, LED lights, projectors, heated lunch boxes, coffee warmers, and more.

Q: Are all 3 USB-C ports fast charging?

A: Yes! All three USB-C ports support 100W PD fast charging — no need to guess.

Q: Can I charge my phone while AMPSOS is charging itself?

A: Absolutely. AMPSOS supports simultaneous charging and discharging (pass-through charging).

Q: How do I charge my iWatch wirelessly?

A: AMPSOS has a built-in iWatch charging pad on top. Just place your watch on it — no need to bring the original Apple puck or use any USB ports.

Q: Can I use other solar panels with it?

A: Yes, AMPSOS is compatible with third-party solar panels, but for optimal MPPT efficiency, we recommend using our official 36W panel.

Q: Is AMPSOS TSA/IATA flight-safe?

A: Yes, with 92.5Wh / 25,000mAh capacity, it is within the limit for carry-on lithium batteries.

Q: Does AMPSOS support PD and QC protocols?

A: Yes, AMPSOS supports PD 3.0, PPS, QC4+, and other mainstream fast-charging protocols.

Q: Is it compatible with MacBook M1/M2/M3?

A: Yes, it can provide up to 100W fast charging for Apple laptops, including M1/M2/M3 series.

Q: What’s the weight and size?

A: Approximately 1.9kg, with the longest side under 40cm. It’s compact and portable for travel.

Q: Where is AMPSOS made?

A: AMPSOS is manufactured in Shenzhen, China by a professional mobile energy storage solution provider.

Q: Is there a warranty?

A: Yes! We offer a 24-month warranty for all crowdfunding backers (standard is 12 months).

Q: How can I contact support?

A: Please email us at support@ampsos.tech or ask.sarah@ampsos.tech. We typically respond within 48 hours.

Q: When will I receive my AMPSOS unit?

A: Orders are expected to ship within 2 months after the crowdfunding campaign ends.

Q: Can I cancel or get a refund?

A: You can cancel during the crowdfunding period. However, refunds are no longer available after production begins.