Return & Refund
Return & Refund Policy
Last Updated: October 20, 2026
At AMPSOS, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a transparent and straightforward return process. We accept returns for both defective products and buyer's remorse (if you simply changed your mind), subject to the conditions below.
Return Window
30 Days from delivery
Restocking Fee
$0.00 No restocking fee
1. Eligibility for Returns
To ensure a successful return, please confirm that your item meets the following criteria:
- A return request must be initiated within 30 days from the date of delivery.
- Products purchased under our 30-day return policy may be opened and tested under normal use. For returns due to buyer's remorse, the product must be returned with all original packaging, accessories, manuals, and components, and must not show excessive wear, abuse, misuse, or physical damage.
- Damage caused by misuse, improper handling, unauthorized repair, or normal wear and tear is not covered as a defective-product return. These conditions do not limit your rights regarding products that arrive defective, damaged, or incorrect, or any rights under applicable consumer protection laws.
2. Return Shipping Costs
Return shipping costs depend on the reason for the return and the destination of the original order.
| Reason for Return | Shipping Cost Responsibility |
|---|---|
| Defective / Damaged / Incorrect Item |
Free Return Shipping
AMPSOS covers the return shipping cost. The customer is not responsible for return shipping when the item is defective, damaged, or incorrect. |
| Buyer's Remorse (US Orders) |
AMPSOS provides a prepaid return shipping label
for approved U.S. returns.
The actual return shipping cost will be deducted from the customer's refund amount. The customer is responsible for this return shipping cost. No restocking fee is charged. |
| Buyer's Remorse (International Orders) |
For international returns due to buyer's remorse,
the customer is responsible for the return shipping cost.
After the return request is approved, AMPSOS will provide the designated return address and applicable shipping instructions. If AMPSOS provides a prepaid return shipping label, the actual shipping cost will be deducted from the customer's refund. If the customer arranges the return shipment independently, the customer must pay the carrier directly and use a shipping service with tracking. |
Exchange Shipping Costs
The same shipping cost principles apply to exchanges.
Defective, Damaged, or Incorrect Items: AMPSOS covers both the return shipping cost and the shipping cost for the replacement item.
Personal Preference or Change of Mind: The customer is responsible for both the return shipping cost and the shipping cost of sending the replacement item.
3. How to Start a Return or Exchange
- Email us at ask.sarah@ampsos.tech with your Order Number and the reason for your return or exchange. For defective, damaged, or incorrect items, please include relevant photos when available.
- Once your return or exchange request is approved, our support team will provide the applicable return instructions and, when applicable, a prepaid shipping label. Return shipping cost responsibility is explained in Section 2.
-
U.S. Returns:
Approved returns from U.S. customers should be sent to:
SUNEU LLC / AMPSOS ReturnsPlease initiate your return request through our support team before shipping your item so that your return can be approved and the appropriate shipping instructions can be provided.
5 Star Executive Suites #270-F
8799 Balboa Ave
San Diego, CA 92123
United States - International Returns: The designated return address may vary by country or region. Once your return request is approved, AMPSOS will provide the applicable shipping label or return instructions specifying the correct return destination. Please follow those instructions before sending your item. Do not ship international returns to the U.S. return address unless our support team specifically instructs you to do so.
- Packaging and Shipment: Securely pack your item, including the required accessories, and follow the shipping instructions provided by our support team. When arranging your own return shipment, use a shipping service with tracking and retain your receipt. For products containing lithium batteries, follow the applicable carrier requirements for safe battery transportation.
4. Refunds & Processing
After we receive and inspect your returned item, we will notify you of the refund status.
- Processing Time: Refunds are issued within 5 business days after the returned item has been received and inspected.
- Condition Requirement: Refunds will be issued when the returned item meets the applicable return eligibility conditions.
- Shipping Cost Deductions: For U.S. returns due to buyer's remorse, the actual prepaid return shipping cost will be deducted from the refund amount. For international returns due to buyer's remorse, if AMPSOS provides a prepaid return shipping label, the actual shipping cost will also be deducted from the refund amount. No restocking fee is charged.
- Refund Method: Refunds are credited back to the original payment method.
- Bank Processing: Your bank or payment provider may require additional time for the refund to appear in your account.